Nagoh Creative App Support Request
Contact: help@nagohcreative.com
1. App Information
App Name: [Our Night Sky / Soonish / Living-Water / Other]
App Version: [Found in Settings > About or App Info]
Device Model: [iPhone 12, iPad Pro, etc.]
iOS Version: [Settings > General > About]
2. Issue Type
Select the category that best describes your issue:
Technical Issues
App crashes or freezes
Features not working properly
Performance problems (slow loading, lag)
Login/authentication problems
Account & Data
Account access issues
Data not syncing
Lost data or settings
Profile/preferences problems
Billing & Purchases
In-app purchase issues
Subscription problems
Refund requests
Payment method concerns
Feature Questions
How to use specific features
Feature requests or suggestions
Understanding app functionality
Other
Privacy concerns
Accessibility issues
General feedback
3. Issue Description
Please provide details about your issue:
What were you trying to do?
What happened instead?
When did this problem start?
Does it happen every time or occasionally?
4. Steps to Reproduce (if applicable)
Step one
Step two
Step three
5. Screenshots or Screen Recordings
If possible, attach screenshots or screen recordings that show the issue.
Response Time: We typically respond within 24-48 hours during business days.
Before Contacting Support:
Try restarting the app
Check if you're running the latest version
Restart your device
Check our FAQ section (if available)